The Principles of Customer Service programme

Is modern and energetic, offering a comprehensive training toolkit. It can be used across a wide variety of industries where the quality of front-line customer service is key to the success of the business. The programme is suitable to a wide range of delegates, form new entrants into the industry to experienced service staff working on a wide range of sectors.

Course content

• Introduction to the Principles of Customer Service workshop
• Hello and welcome – using and remembering names
• Working towards WOW – first impressions
• How effective is your communication – the communication process
• The power of listening – why handle customer concerns
• Tourism – it’s everybody’s business – the value of tourism

The course can be run in-house, or join an 'open course' in the South West. Helen Savin, from DVT, is a recognised and experienced customer service trainer.

For further information call  07931 734811  or email 

Dart Valley Training, Baltic Wharf Offices, St Peters Quay, Totnes, Devon, TQ9 5QF