WorldHost is a proven, world-class customer service programme that was used successfully at the 2010 Vancouver Winter Olympics to train 39,000 volunteers and tourism staff. WorldHost was awarded the London 2012 Inspire Mark in recognition of its contribution to the skills legacy and training programmes for the 2012 Olympic and Paralympic Games where it was offered to tens of thousands of staff and contractors working at the Olympic and Paralympic venues.

The WorldHost Principle of Customer Service programme
Is modern and energetic, offering a comprehensive training toolkit and relevant DVD and CD scenarios. It can be used across a wide variety of industries where the quality of front-line customer service is key to the success of the business. The programme is suitable to a wide range of delegates, form new entrants into the industry to experienced service staff working on a wide range of sectors.

Course content

• Introduction to the Principles of Customer Service workshop
• Hello and welcome – using and remembering names
• Working towards WOW – first impressions
• How effective is your communication – the communication process
• The power of listening – why handle customer concerns
• Tourism – it’s everybody’s business – the value of tourism

The course can be run in-house, or join an 'open course' in the South West. Helen Savin, from DVT, is a recognised and experienced licensed trainer for WorldHost™ Training

For further information call  07931 734811  or email   helen@dartvalleytraining.co.uk 

Dart Valley Training, Baltic Wharf Offices, St Peters Quay, Totnes, Devon, TQ9 5QF